Together React Mobile and Amedee facilitate hoteliers’ adoption and implementation of employee safety devices (ESDs) mandated by municipalities and states. The integration between the Amadeus HotSOS Housekeeping platform and the React Mobile panic button solution helps hoteliers create safer work environments by leveraging innovative technology.

One of these properties benefiting from the joint technological solution is the Sofitel Chicago Magnificent Mile. The 415-room downtown luxury hotel selected React Mobile ― the leading hotel panic button platform ― to comply with Chicago’s “Hotel Workers Sexual Harassment Ordinance,” which requires them to equip all employees working alone in rooms and toilets with panic buttons. By pairing the React Mobile Bluetooth® panic button with employee devices running both the Amadeus HotSOS Housekeeping app and the React Mobile Hospitality app and paying for a software subscription, the hotel can leverage HotSOS location data Housekeeping to locate an employee’s location in an emergency.

Here’s how it works: When a housekeeper starts a shift, management assigns her a smart device (Android or iOS phone or tablet) to facilitate daily tasks, along with a small React Mobile wearable panic button paired to the smart device . Next, the employee receives a room assignment and enters the cleaning status into the HotSOS Housekeeping app. Once cleaned, the status of the room is updated in the app. The process is repeated until the operator’s daily task list is complete. If the paired React Mobile panic button is pressed, it sends an alert from the person’s assigned smart device to the React Mobile dispatch center showing their exact location with HotSOS Housekeeping app data location information, and the appropriate emergency contact is then dispatched to provide assistance.

Newly effective Illinois State Law under section 5 of the Hotel and Casino Employee Safety Act, hotels must now equip ALL employees working solo without any other employees present in a room or restroom, or on the floor of a casino, an ESD. As such, in April, React Mobile returned to the Sofitel Chicago Magnificent Mile and installed 451 additional beacons throughout the property – service elevator landings (some of which double as linen closets) and public restrooms in the center. fitness center and all meeting rooms – to complement HotSOS and provide additional coverage around the property for more employees. An additional 10 panic buttons have also been provided to ensure that engineers, bell staff, minibar attendants and room service employees have their own personal ESD when in remote areas, including including stairwells and loading docks.

“After adopting React Mobile Panic Buttons, we saw an immediate positive impact on employee safety,” said Stephano Baik, housekeeping manager at the Sofitel Chicago Magnificent Mile. “These devices overcome the multiple restrictions that hotel workers have traditionally faced when calling for help in emergencies, whether it’s overcoming language barriers or providing more location data. React Mobile contacts us frequently to make sure the system is running efficiently, which you don’t expect from a digital partner. This technology is an extra layer in our suite of security measures, and our employees appreciate knowing that they can call for help when needed.”

the Renaissance Hotel Seattle also selected React Mobile to help meet municipal ESD device installation mandates. The AAA Four Diamond accommodation also uses the Amadeus HotSOS Housekeeping solution, however, a Seattle ordinance requires the hotel to install Bluetooth® beacons in every guest room, as well as in hallways, stairwells, public restrooms, and other spaces where “the signal must work and be detectable regardless of where the employee is and must not be interfered with by noise from other sources or other visual alarms.” 6 and four iPad Mini) are configured with the React Mobile Hospitality app and the HotSOS Housekeeping app and paired with 80 React Mobile Sidekick panic buttons.

“Through the React Mobile/Amadeus integration partnership, our hotel management is able to see the room number, recent assignments and location data of any of our Ambassadors who trigger their security device,” said Brandon Martinez, operations manager at the Renaissance Seattle hotel. “Operationally, this system makes it easier for us to locate employees and reduces the time it takes to reach them if they need our help. The integration also helps our property run more smoothly by sending alerts directly to mobile devices, allowing supervisors to walk the floor and integrate into property operations rather than monitoring things from a back- office.

React Mobile CEO John Stachowiak said whether hotels can leverage existing technology such as Amadeus HotSOS Housekeeping like the Sofitel Chicago Magnificent Mile, or are required by law to implement a comprehensive security solution like the Renaissance Seattle Hotel with Bluetooth Panic Buttons + React Mobile Hospitality App and Amadeus HotSOS App on Smart Device + React Mobile Software Subscription, these properties are forever changing the culture of employee safety and securing the future of travel and hospitality. hotel.

“Employee safety remains one of the most significant challenges facing various businesses today,” said Stachowiak. “Adding new security solutions doesn’t have to be a complex and expensive exercise. Through our integration partnership with Amadeus, we make ESDs much easier to deploy and operate, and in some cases extremely affordable. Together with Amadeus, we will continue to improve workplace safety by giving hotel employees more information about a potential emergency at the push of a button.

Daniel O’Keefe, Senior Vice President of Hotel Property Solutions at Amadeus, added: “We are constantly innovating to provide solutions that enable our partners and customers to adapt to changing hotel ecosystems. We have worked closely with our partners and their engineering teams to match our technology solutions to industry needs to further support hotels around the world. By adding location-based data to React Mobile’s employee safety devices, hoteliers can stay one step ahead when an alert is triggered, and employees can rest easier knowing they can trigger their device and have someone go to their location immediately.

To learn more about the benefits of this technology integration, visit React Mobile at booth 1723 and Amadeus at booth 3601 at HITEC Dallas 2021to be held September 27-30 at the Kay Bailey Hutchison Convention Center.

About React Mobile

Founded in 2013, React Mobile is a global leader in providing panic button solutions for hotels. Our best-in-class hotel security platform helps hotels keep their employees safe. The React Mobile system is an open and flexible platform that allows management to deploy response resources to the exact location of an emergency within seconds of an alert, getting help where it is. necessary, anywhere on or off the property. In an emergency, fast response times are essential and React Mobile gives you the tools to react quickly. For more information, visit www.reactmobile.com.

About Amadeus

Amadeus delivers more personalized and authentic travel experiences. Our solutions are designed to enrich every step of the traveler journey and help hotel providers acquire, serve and retain customers by driving demand and converting them into loyal fans.

With over 30 years of experience, we design open, industry-leading software to deliver the most efficient, reliable, and dependable systems to our customers. With experts in over 175 countries, we have deep knowledge of the hospitality industry and want to enable our hotel partners to create memorable experiences for our guests.

To learn more about Amadeus, visit www.amadeus-hospitality.com.

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The above statement is not intended and does not constitute legal advice; instead, all information and content is for informational purposes only and may not constitute the most current legal or other information.

Barbara Worcester
PRPRO
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React Mobile