Hosting & Business Services

Level 1 : – £17,596 (prorated for part-time hours) / £9.67 per hour
Fixed term – Part time
Contract hours per week: 15
Closing Date: 01-mar-2022, 07:59:00

Position details

Position reference number:

Departmentyou: Domains and facilities Accommodation and commercial services
Responsible for: Supervisor of housekeeping and cleaning services
Class: 1st year
Wage scale: £17,596 (prorated)
Type of Contract : CDD (until 31^st July 2022)
Working methods: Part time
Number of vacant rooms: 31
Hours per week: ranges from 6 to 25 (multiple contracts will be considered up to a maximum of 35 hours per week)
Working days: Flexible 5 from 7 and 2 from 7

A number of term positions (until July 31, 2022) are available within the Housekeeping and Cleaning Services team.

• X6 20 hours per week (5 days a week), working hours between 6 a.m. and 10 p.m.
• X1 15 hours per week (5 days a week), working hours between 6 a.m. and 10 p.m., mainly Monday to Friday 6 p.m. – 9 p.m.
• X1 10 hours per week (5 out of 7), working hours between 6 a.m. and 10 p.m., mainly Monday to Friday from 6 p.m. to 8 p.m.
• X2 12 hours per week (2 days of 7), working hours between 6 a.m. and 10 p.m., mainly Saturday and Sunday
• X2 10 hours per week (2 days of 7), working hours between 6 a.m. and 10 p.m., mainly Saturday and Sunday
• X1 7 hours per week (2 days of 7), working hours between 6am and 10pm, mainly Saturday and Sunday

Multiple contracts will be considered up to a maximum of 35 hours per week.

Reward and Benefits

To support the implementation of the University’s human resources strategy to attract, retain and reward the best, we offer a fantastic range of rewards and benefits to our staff, including:

• 27 days of annual leave, plus 4 usual days and 8 public holidays (prorated for part-timers) and possibility of purchasing additional leave
• Automatic membership in a pension plan
• Corporate and local discounts
• Discounted wellness resources and health benefits
• Healthy discounts on sports and activities at Maiden Castle Health and Activity Center
• Rewards and Recognition Programs
• Personal and professional development
• And much more, with more information available here.

The department and the purpose of the role

The Estates and Facilities Branch provides a number of essential services to Durham University and is responsible for the management, maintenance and development of the infrastructure and real estate fabric of the various campuses, including:

• maintain and regularly review a maintenance program that takes into account the short, medium and long-term needs of all University buildings and grounds;
• implement the works identified and financed under the various maintenance programs and operate a system to meet day-to-day needs, including the provision of after-hours emergency service;
• provide a professional and technical service to the University for the design, construction and supply of new buildings and adaptation works to existing buildings;
• identify and record space usage and advise on ways to increase space usage;
• property and asset management;
• the acquisition and disposal of assets related to the built environment;
• procurement and management of utilities and services;
• provide postal, delivery and security arrangements and advice to the University; and
• providing a wide range of client-facing services, including: contract management; manage relationships with domains and facilities; housekeeping and cleaning, business resilience, event management; reception assistance service; college retail; business support; health and security; and management information.

The Housekeeping and Cleaning Services Assistant will provide a range of cleaning/housekeeping services on University premises, including cleaning and maintenance of facilities, offices and common areas, used by students, University employees and commercial customers.

Main responsibilities

• Perform a defined set of tasks or procedures within a team to provide responsive service to stakeholders.
• Perhaps indirect and/or direct service with stakeholders.
• Follow instructions from line manager or supervisor to identify what and how to perform a limited set of tasks or processes.
• As instructions arise, assist team members by stepping in to provide support.
• Learn the correct methods and tasks on the job.
• Learn and follow general health, safety and security procedures in the service area covered by Occupational Health and Safety Guidelines, in the workplace.
• Use a range of equipment, tools and resources, digital devices, software and apps as needed.
• Communicate with line managers, supervisors, team members, other staff, students and visitors in person or using electronic tools and applications.
• Assist team members in providing front line service to students, staff or visitors.

Role Responsibilities

• Learn how to deliver physical services to meet regulatory and statutory guidelines and protocols.
• Maintain internal and external physical environments, buildings and services in a safe and secure operating condition.
• Use a range of equipment, tools and resources after certification and supervision to deliver services.
• Assist team members in ensuring safety, security, maintenance and upkeep of systems, buildings, equipment and facilities.
• Ensure own work is performed in accordance with task and environment specific risk assessments.
• Where indicated, wear and use protective equipment and clothing to perform tasks.
• Any other reasonable task.

Role specific requirements

• Adopt and promote a flexible approach to work and be willing to cover absences, with reasonable notice.
• Competent to work under minimal direct supervision with designated local assignments and liaise as necessary with appropriate staff members.
• The role will require a physical manual handling element, which may include lifting and transporting equipment and deliveries.
• Work evenings and weekends, as required by the company.
• Attend all training and refresher courses as required.

How to register

We prefer to receive applications online.

Please note that by submitting your application, Durham University will process your data. We ask that you take into account the privacy statement of the relevant university https://www.dur.ac.uk/ig/dp/privacy/pnjobapplicants/ which provides information on the collection, storage and use of data.

What you need to submit

To apply for any of these roles, complete and submit the online form.

Contact details

For more information, please contact: Lisa Blundell, [email protected]

At Durham University, our aim is to create an open and inclusive environment where everyone can reach their full potential and believe that our staff should reflect the diversity of the global community in which we work. We welcome and encourage applications from members of underrepresented groups in our workforce, including persons with disabilities, women, and Black, Asian, and minority ethnic communities.

We will notify you of the status of your application at various points in the selection process, via automated emails from our online recruitment system. Please check your spam/junk mail folder periodically to ensure you receive all emails.

Person specification – skills, knowledge, qualifications and experience required

Essential criteria

1. Good oral and written communication skills
2. Basic numeracy and literacy skills
3. Evidence of personal development to maintain skills
4. Ability to work alone but build positive working relationships and teamwork
5. Ability to manage time to meet deadlines
6. Ability to follow instructions, written or oral, with precision
7. Good attention to detail
8. Ability to deal effectively with staff and customers at all levels

Desirable criteria

1. Basic computer skills, including the use of Microsoft Office
2. BICS or first aid training
3. Previous housekeeping and/or cleaning experience

DBS requirement: Not applicable.