Hilton is getting rid of daily housekeeping at its hotels nationwide
Many people are traveling for the first time in over a year this summer thanks to increased vaccinations and the lifting of restrictions. According to travel booking company Koddi, hotel demand in the United States rapidly increased since mid-May. But as hotels have begun to roll back changes they put in place during the height of COVID — like lifting mask mandates and reopening pools — your hotel stay may still be different than what you’ve seen. was before the pandemic. In fact, one of the largest and most popular hotel chains in the United States has decided to do away with standard service at its hotels nationwide. Read on to find out what you won’t be able to find at Hilton hotels anymore.
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Before the pandemic, daily housekeeping was the norm in most hotels. But Hilton chose to get rid of his automatic daily maid services, USA today reported. Instead, the company will offer the service to customers only upon request. This new policy will come into effect at select hotels on July 5.
“Our clients have told us that they are more or less comfortable with someone entering their rooms after they checked in,” Hilton said in a statement, per Weekly trip. “We encourage our guests to call the front desk to request room cleaning, and our team members are ready to help with extra towels or amenities.”
Although Hilton says it is an attempt to respond to client’s needs keeping their stay as “undisturbed as possible”, not all guests are happy to re-enter the travel space with this change. Las Vegas resident Ryan Pulliam Told USA today that his recent stay at the Hotel del Coronado, a Hilton Worldwide Holdings Inc. resort, was sometimes “disappointing” because of the change, as he returned to a room with no clean towels, an unmade bed and sandy floors.
“[It] was just kind of a bummer,” Pulliam told the outlet. “When little things like that don’t happen, it takes away from that experience. That was something I had to worry about – do we have enough towels? – compared to where are we going and have more fun during the trip. »
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Hilton operates a number of different hotel brands, including luxury brands Waldorf Astoria, LXR Hotel & Resorts, and Conrad. These three hotel properties will continue to provide daily housekeeping as an automatic service. But even guests of these hotels can opt out. “You are in control of your stay,” Hilton says on the company’s website. “Guests of any of our 18 brands can tailor their housekeeping services to their level of comfort by contacting the front desk.”
However, the enhanced cleaning practices that have been put in place during the pandemic will still occur before you arrive in your room. According to Hilton, full deep cleanings will be carried out in all rooms at its hotels prior to check-in. Full deep cleanings will also be provided every five days for extended stays. In addition to normal cleaning practices, the company has partnered with Reckitt, the makers of Lysol & Dettol, to provide additional disinfection for high-touch surfaces in its hotel rooms.
“As soon as you arrive, you will have peace of mind because the room is clean and ready for your stay”, assures the company on its website.
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